Tips
Talk direct to your customers with live chatting
There are a number of reasons why enabling live chatting with potential customers is a good idea. If your company's products and/or services are relatively niche, every potential lead counts and unlike, say, Amazon or Ebay, visitors should get far more attention.
A virtual chat service allows a customer browsing your website to enter a question into a chat request window. You or one of your employees is notified on their computer screen that someone is asking a question in real time. You then interact with the customer, providing instant answers and advice that sets your service apart from that of your competitors.
Live chatting enables you to request and keep details of potential customers in your database (like names, interest, email) and last but not least, it is the closest you can get to a traditional face to face customer/seller transaction. Some live chat service providers include:
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